Privacy Policy

Introduction

This Privacy Policy describes how Maxline Global, a premier freight forwarding and logistics provider, collects, uses, processes, and discloses your information when you use our website and services. We specialize in providing integrated freight solutions across air, sea, and land transportation, warehousing, and project forwarding services.

By using our website and submitting information through our forms, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or submit information through our forms.

Information We Collect

Information You Provide

When you use our contact and quote request forms, we collect:

• Personal Information:
  • Full name
  • Company name
  • Email address
  • Phone number
• Shipping Information:
  • Sender and recipient details
  • Shipping addresses
  • Package descriptions
  • Weight and volume specifications
  • Preferred delivery dates
  • Transport mode preferences (Air, Sea, Land)
  • Customs documentation
• Service Information:
  • Service type preferences (FTL, LTL, Project Cargo)
  • Industry-specific requirements
  • Custom logistics needs
  • Additional specifications
• Documentation:
  • Attached files (up to 5MB per file)
  • Project documentation
  • Custom requirements
  • Certificates and permits

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location information (if permitted by your device settings)
• Referral source
• Device identifiers

How We Use Your Information

We use the information we collect to:

• Process and respond to your quote requests and inquiries
• Provide personalized logistics solutions across air, sea, and land transportation
• Manage warehousing and distribution services
• Handle project forwarding and specialized cargo
• Facilitate customs clearance and documentation
• Communicate with you about your shipments and services
• Send you technical notices, updates, and support messages
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized transactions

Information Sharing and Disclosure

We may share your information with:

• Our logistics partners and service providers
• Customs and regulatory authorities
• Shipping carriers and transportation providers
• Warehousing and distribution partners
• Professional advisors (lawyers, accountants, etc.)
• Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure form submission and data processing
• Access controls and authentication procedures
• Regular security assessments and audits
• Employee training on data security

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a global logistics provider operating across multiple countries including the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, and the United Kingdom, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
info@maxlineglobal.com